WARMINSTER, PA, FEBRUARY 7, 2025 –
In light of increasing aviation traffic and rising passenger expectations, airports around the globe are continually seeking new ways to streamline and improve the airport experience. The airport departure lounge is integral to a traveler’s overall travel day experience. Traveling can be stressful for many, so having an enjoyable departure lounge experience can make a significant difference. This blog will explore the benefits of departure lounge technology and the related mounting solutions and how they contribute to creating a positive departure experience.
Advancements in Departure Lounge Technology
As a result of both broader technological advancements and rising traveler expectations, airport departure lounges have undergone a significant transformation. Over the years, many airports around the globe have made many technology-powered improvements to their departure lounges, some of which include:
- Interactive displays for information access and terminal navigation
- Self-service kiosks and tablets for point of sale and order entry
- Improved Wi-Fi and readily available charging stations
- Entertainment systems, arcades and game consoles
- Sensor-based technology for climate control
- Biometric identification for easy business lounge access
- Real-time space monitoring for business lounge occupancy numbers
The Benefits of Departure Lounge Technology
The implementation of technology throughout airport departures brings a wide range of benefits. Some of these include:
Easy Access to Key Information
Technology is an excellent way to ensure passengers have access to essential information. By mounting interactive displays throughout the departure lounge, passengers can easily find information such as the location of gates and key amenities or directories of terminal stores and restaurants.
Improved Navigation
Similarly, technology can also increase passenger confidence by providing convenient, transparent access to terminal maps and related information. By investing in technology throughout the departure lounge, airports can ensure passengers can easily navigate the terminal and reach their departure gate on time.
Improved Airport Reputation
The departure lounge can play a key role in an airport’s reputation. Today, some airports have become a destination in and of themselves. For example, several airports worldwide (e.g., Singapore Changi) are somewhat renowned for their impressive departure lounges. As such, some travelers purposely plan their trip through these airports to discover these remarkable lounges for themselves.
Improved Passenger Experience
Combined, the benefits above help to ensure an improved airport experience overall. If passengers feel they can easily access vital information (e.g., gate numbers, restroom locations) when required and have access to facilities that make their journey more enjoyable (e.g., Wi-Fi, charging stations, entertainment systems), they will likely have a more relaxed and enjoyable pre-flight experience.
Maintain Competitiveness
Taking today’s highly competitive landscape into account, it is vital for airports to adapt and be highly responsive to changing industry trends and passenger expectations. Through the implementation of various technologies (such as those explored later in this blog), airports and airlines can keep up with key competitors and ever-evolving industry standards.
Labor Optimization
Technology can also be an excellent way to achieve labor optimization. Take self-service as an example; this kind of technology is inherently versatile. It can be utilized across the airport environment in several ways, whether point of sale, order entry, or information access. No matter the use case, fewer staff are typically required, meaning that airports and airlines can optimize the use of employees throughout the terminal and reduce labor costs overall.
Increased Opportunities for Engagement & Upselling
Departure lounge technology can also be beneficial for consumer engagement and upselling. For instance, airports can achieve increased engagement by placing interactive displays in key locations throughout the departure lounge. Likewise, the technology used for point of sale and/or order entry can be programmed to offer customers additional items they may want.
Havis Solutions for Departure Lounges
Despite the benefits outlined above, it is essential to note that any technology implemented throughout the airport departure lounge must be securely and appropriately mounted. Airport management risks health and safety issues and/or poor user experiences without safe and ergonomic mounting. Ensuring all technology is stable, accessible, and straightforward to use helps to provide a positive traveler experience.
As a leading technology mounting and mobility solutions provider, Havis is proud to offer a comprehensive portfolio of innovative solutions that enhance the departure lounge experience while keeping technology protected, secure, and connected.
Self-Service Kiosks
Self-service kiosks have fast become a staple in today’s airports. Whether used for point of sale, order entry, or information access, self-service kiosks can now be found throughout the departure lounges of most airports. At Havis, we proudly offer customizable and aesthetic self-service kiosk solutions ideal for a versatile range of use cases throughout busy airport settings. For example, available in countertop, tabletop, and pedestal variations, Havis’s highly configurable new SC-2000 Kiosks help optimize operations while providing an elevated user experience.
Display Stands
In turn, the Havis DM-1000 range is ideal for versatile departure lounges use cases such as business lounge check-in, information access, or order entry. Featuring full-range display tilt and rotation, plus integrated cable management, the DM-1000 offers superior ergonomics and aesthetics.
Modular Mounting
Havis offers various modular mounting systems, including MM-1000, MM-1000 SP, and TechTower. Havis solutions provide secure, adaptable set-ups with a full range of options, ensuring seamless integration into multiple use cases throughout the departure lounge environment.
Wall Mounts
With airports often being busy and chaotic, it is essential to keep walkways clear and free of obstruction. With Havis’s innovative wall mount solutions, airport management can ensure all technology is securely mounted and out of harm’s way. In turn, wall-mounting technology can also be highly aesthetic, with cables hidden in the wall and, again, out of the way of busy walkways.
Payment Terminal Stands
Payment terminal stands are another great way to ensure a streamlined and secure passenger experience throughout the departure lounge. With solutions for the market’s newest and most popular payment terminals, Havis offers payment mounting solutions that secure and protect valuable payment technology, while also providing an improved customer experience. Plus, with anti-skimming stands and accessories, airport management can better protect customer data.
Conclusion
To conclude, technology has proven essential to modernizing departure lounges around the globe. Technology continues to have a significant, positive influence on the overall airport experience, and as such, airports and airlines would be wise to continue utilizing technology to their advantage. However, as this blog has explored, all technology must be paired with ergonomic and secure mounting solutions, such as those from Havis. With reliably- and aesthetically-mounted technology, airport management can rest assured that travelers are more likely to have a positive departure lounge experience.
For more information on Havis’s end-to-end mounting and mobility solutions for Aviation, visit our website here.
ABOUT HAVIS
Havis, Inc. is a privately held, ISO 9001-certified company that is the leader in providing robust and reliable end-to-end technology mounting and mobility solutions in demanding environments. The Havis legacy dates back over 80 years as a trusted designer and manufacturer of critical equipment that ensures technology is accessible, secure and reliable.
Havis’s engineering and manufacturing teams are committed to consistently researching and developing unique products and solutions for a range of industries worldwide. With headquarters in Warminster, PA, and additional locations in Plymouth, MI, Burnsville, MN, and in the UK, Havis currently employs more than 400 team members. For more information on Havis, please call 1.800.524.9900 or visit http://www.havis.com.
